Terms and conditions
1. GENERAL TERMS AND CONDITIONS FOR THE PURE BY LUCE WEBSITE OF PURE BY LUCE G.C.V.
These General Terms and Conditions apply to all transactions made online with PURE BY LUCE G.C.V.. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.
By making use of this website, you accept these General Conditions. All transactions with PURE BY LUCE G.C.V. are subject to these General Conditions.
The words 'the company', 'we' or 'us/our’ always refer to PURE BY LUCE G.C.V.. The word 'customer' always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of PURE BY LUCE G.C.V..
All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.
To purchase a product, you first need to add it to your cart. Once you have added your desired products to your cart, you need to enter your contact and invoicing details. Then, you will need to confirm your shipping method. Then, you have to provide us with all necessary details for the payment of the products. Once you complete your order, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase.
We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, American Express, Bancontact/Mister Cash, KBC Online/CBC Online, Belfius Direct Net, iDEAL and PayPal.
If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.
Everything order through the website is a pre-order. This is a service that enables you to order a product before the official launch date.
Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian.
Purchases made through this website are pre-order. We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines (maximum 30 days) will apply from the moment the pre-ordered product is available. We will endeavour to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date.
Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.
5. RETURNING AND EXCHANGING ITEMS
We want you to be completely satisfied with every purchase at PURE BY LUCE. We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return or exchange an article, or if you have decided not to keep it, please fill out the return note which you received with your delivery and return this to us within 14 calendar days, together with the items in their original packaging with the label. If appropriate, we will exchange the item or items or refund the cost price. All goods must be returned in new and unused condition, together with a copy of your original delivery note.
If you wish to return an item because it is damaged, please fill out the details on the return note with a description of the damage and return this to us within 14 calendar days, together with the item in its original packaging. If appropriate, we will exchange the item or items or refund the full cost price, including all incurred delivery costs. The customer is responsible for sending the goods and the costs that may incur in doing so.
All offered products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the original invoice (unless stated otherwise). Defects caused by accidents, negligence or injudicious use are not covered by the warranty.
To make a warranty claim, you need to return the item, together with the completed return note and a copy of the original delivery note, to one of our shops or send it to our head office:
PURE BY LUCE
Please make it clearly visible where the item’s defect or which part is faulty. All items must be returned clean and dry, otherwise they will be returned to you without further action being taken.
Products are only for sale, unless stated otherwise, and are not always available at every retail outlet. We make every effort to ensure that the colours on the website match those of the actual product as closely as possible. Certain colours may vary due to technical limitations.
8. REGULATIONS ON DISTANCE SALES / RIGHT OF WITHDRAWAL
In accordance with the regulations on distance sales you have the right to cancel any order placed via the website within 14 calendar days from the delivery date with a view to a refund, provided that the goods have not been used.
To cancel an item, you can send us an e-mail via our e-mail address email@example.com, notifying your customer number and the number of your order. You need to take reasonable care of items and retain all original packaging and must not use the item. Items must be returned within 14 calendar days after you have sent us your cancellation message. Items can be returned to our customer service (see contact details). All items will be returned at your expense, unless this concerns damaged or incorrect items, in which case we will refund the costs when we receive the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive your refund within 30 days of your cancellation message.
RIGHT OF WITHDRAWAL
You have the right to withdraw from the agreement within a period of 14 days without indicating the reasons.
The right of withdrawal expires after 14 days you or a third party appointed by you, other than the carrier, takes physical possession of the last batch or article.
In order to exercise the right of withdrawal, you must inform PURE BY LUCE, Bouwensstraat 29/405, 2140 Borgerhout, +32 (0)485 25 99 20, firstname.lastname@example.org about your intention to withdraw from this agreement, through explicit declaration (e.g. through mail, fax or email).
In order to comply with the withdrawal term, please send the notice relative to your decision to exercise the right of withdrawal before the right of withdrawal period expires.
EFFECTS OF WITHDRAWAL
If you decide to withdraw from the agreement that was previously made, we will refund all the payments that you have made, including the delivery costs (with the exception of additional costs in case you chose a type of delivery other than the least expensive standard delivery method offered by PURE BY LUCE), without any undue delay and in any case no longer than 14 days after we were informed about your decision to withdraw from the agreement. We will make refunds by using the same payment method that was initially chosen for the transaction, unless explicitly agreed otherwise. In any case, you will not incur any cost, as consequence of said refund.
We have the right to wait to refund you until we have received all returned purchases, or until you have proven that you have shipped all purchases for withdrawal, according to which date occurs first.
You have to return the goods or submit them without undue delays and in any case, within 14 days from the day you notified us your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 14-day term.
9. FORCE MAJEURE
We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company's control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer's liability will be limited to the value of the items already delivered, increased by any associated shipping costs.
10. CONTENTS, PRICES AND PRINTING ERRORS
We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.
11. TITLE TO GOODS
All items supplied to the customer remain the property of PURE BY LUCE G.C.V. until we have received all amounts due for the items in question.
All complaints and comments can be sent to email@example.com. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.
We make every effort to protect the safety of users of our online ordering service.
The content of this website and any other publications of PURE BY LUCE G.C.V. are the property of or are licensed by PURE BY LUCE G.C.V. or are used with the owner's permission. Reproduction is strictly prohibited without authorisation.
15. CONTACT DETAILS
PURE BY LUCE
+32 (0)485 25 99 20
16. REGISTERED OFFICE
PURE BY LUCE G.C.V.
+32 (0)485 25 99 20
Registered at the Trade Register of the Commercial Court of Antwerp with VAT number 0660.675.017.
KBC Bank account number: BE35 7360 2720 5837